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Job reference – 721429
This is an exciting role in the outdoor power products sector which suits an experienced technical support expert who has a passion for robotics.
About the employer – a quick history
The Husqvarna Group is a long standing global premium brand and leader in outdoor power products for forestry, lawn, and garden care. Established over 330 years ago, the organisation is highly regarded within the industry with premium products, high quality service, and excellent career opportunities for results driven individuals.
The business operates from premises in Auckland supported by an extensive network of Authorised Service Dealers and mass retail outlets throughout New Zealand. Servicing dealers is the cornerstone of their business with over 450 dealers across Australia and New Zealand.
About the role
This Technical Support role reports to the Team Leader, Aftersales Support and will be based at the New Zealand Head office in Mangere.
Duties include but are not limited to the following:
The skills and background required
You will need previous technical support experience as you will require familiarity with diagnosing faults and carrying out repairs.
Skills considered relevant include trade qualified diesel technicians, automotive technical, auto electrical, or other mechanical engineering, small engines, bikes, or small engines backgrounds that have had exposure to motor industry service operations.
Technical familiarity with products relating to garden or forestry power tools such as blowers, chainsaws, lawn mowers, hedge trimmers etc. would be advantageous but is not essential.
Specific skills and attributes sought:
In return
This is an opportunity to join a global premium brand and leader renowned for their premium products and superior service.
The remuneration package will prove in line with current technical support roles, rewarding the successful applicant with benefits which can be more accurately discussed at the time of interview.
The nature of the role will see you being 5% hands-on; the majority of the time will be more of a plug -and-go role.
Furthermore, the role may include stripping some machines and will therefore suit a technical person wanting less time on the tools.
Applicants must be prepared to travel away from home from time to time and must therefore hold a current drivers licence.
This is an exceptional opportunity for a fresh change.
A job description can be obtained by e-mailing: nadine@automotiveemployment.co.nz or russell@automotiveemployment.co.nz
Method of application
From this ad click the apply section to submit your resume.
Do not email your application as this will not load your resume to the client portal.
This is a managed and structured assignment where the employer will have access to all applications, provided you click the ‘apply’ section. When you click the ‘apply’ section of this ad please note that your application will automatically be received by both parties after the closing date.
Applications forwarded by any company other than Automotive Employment NZ Ltd will not be considered. This is an exclusively listed role with a reporting process in place.
Closing date
The closing date is 23rd May 2021 and processing begins on 24th May. All applications must be received before this date.
Processing of applications
Technical Support Representative
| Job title : | Technical Support Representative |
| Contract type : | Permanent |
| Location : | Auckland |
| Sectors : | |
| Job Reference : | 721429 |
| Job published : | almost 3 years ago |
- Global premium brand
- Professional training programs
- Excellent career opportunities
This is an exciting role in the outdoor power products sector which suits an experienced technical support expert who has a passion for robotics.
About the employer – a quick history
The Husqvarna Group is a long standing global premium brand and leader in outdoor power products for forestry, lawn, and garden care. Established over 330 years ago, the organisation is highly regarded within the industry with premium products, high quality service, and excellent career opportunities for results driven individuals.
The business operates from premises in Auckland supported by an extensive network of Authorised Service Dealers and mass retail outlets throughout New Zealand. Servicing dealers is the cornerstone of their business with over 450 dealers across Australia and New Zealand.
About the role
This Technical Support role reports to the Team Leader, Aftersales Support and will be based at the New Zealand Head office in Mangere.
Duties include but are not limited to the following:
- Supporting the customer/technical support team, the distribution network, and sales team in all aspects relating to technical support
- Providing full time telephone and email support for all customers
- Carry out various levels of in house and external hands-on training as well as webinar training to dealers, alternate distributors, and staff. This includes use of current training material as well as to update and create new training material
- Assisting with technical support systems and creation of a FAQ database for quick and easy customer and dealer resolutions
- Diagnosing faults and carrying out repairs on demonstration products
- Assist with shows or Field Days if required
- Attend to other technical support enquiries regarding all Husqvarna products as and when required
- Hands-on approach to breaking down of equipment when required
The skills and background required
You will need previous technical support experience as you will require familiarity with diagnosing faults and carrying out repairs.
Skills considered relevant include trade qualified diesel technicians, automotive technical, auto electrical, or other mechanical engineering, small engines, bikes, or small engines backgrounds that have had exposure to motor industry service operations.
Technical familiarity with products relating to garden or forestry power tools such as blowers, chainsaws, lawn mowers, hedge trimmers etc. would be advantageous but is not essential.
Specific skills and attributes sought:
- A minimum of three years’ experience in the outdoor power equipment industry is preferred, alternately a high degree of technical/mechanical knowledge, including connected products, would be an advantage
- An understanding of batteries/electronics, and 2 stroke and 4 stroke petrol engines
- Excellent verbal and written communications skills with the ability to clearly articulate technical information
- Strong computer skills including MS Office, CRMs, and the ability to adapt to company systems
- The ability to write comprehensive technical reports
- Good time management skills and organisational skills
- Excellent communication and customer relationship skills
- Strong work ethic and team player
In return
This is an opportunity to join a global premium brand and leader renowned for their premium products and superior service.
The remuneration package will prove in line with current technical support roles, rewarding the successful applicant with benefits which can be more accurately discussed at the time of interview.
The nature of the role will see you being 5% hands-on; the majority of the time will be more of a plug -and-go role.
Furthermore, the role may include stripping some machines and will therefore suit a technical person wanting less time on the tools.
Applicants must be prepared to travel away from home from time to time and must therefore hold a current drivers licence.
This is an exceptional opportunity for a fresh change.
A job description can be obtained by e-mailing: nadine@automotiveemployment.co.nz or russell@automotiveemployment.co.nz
Method of application
From this ad click the apply section to submit your resume.
Do not email your application as this will not load your resume to the client portal.
This is a managed and structured assignment where the employer will have access to all applications, provided you click the ‘apply’ section. When you click the ‘apply’ section of this ad please note that your application will automatically be received by both parties after the closing date.
Applications forwarded by any company other than Automotive Employment NZ Ltd will not be considered. This is an exclusively listed role with a reporting process in place.
Closing date
The closing date is 23rd May 2021 and processing begins on 24th May. All applications must be received before this date.
Processing of applications
- All applications are immediately acknowledged upon application
- All applications will receive a second acknowledgement after the closing date
- Applications that are not accepted or not successful will also be notified by e-mail
- Applications selected for interviewing will be personally contacted
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