Service and Warranty Co-Ordinator

Job reference - 35603

• Subaru of New Zealand Head Office
• Motor industry experience preferred
• Rare national distributor role

Subaru of New Zealand (SNZ) is the exclusive New Zealand importer/distributor of vehicles manufactured by Subaru Corporation Japan. SNZ is part of the global Inchcape PLC automotive business. The corporate head office is based in East Tamaki, Auckland where this role is based.

New Zealand is a country built for adventure. Given one-third of our roads are unsealed and our weather changes as quickly as the landscape, which often results in four-seasons in one day, it's as if Subarus were made for New Zealand. Subarus unique All-Wheel Drive technology provides for the ultimate getaway car to help Kiwis escape and explore their own back yard in safety, comfort, and in control - to the places they'd rather be.

We're proud of what makes us different, we strive to put our Kiwi customers' experience at the heart of everything we do. Globally, Subaru is often referred to as a niche manufacturer, and down here we operate a small, close-knit team where every member makes a difference.

Brief job description
The Service & Warranty Coordinator acts as one of the brand guardians at SNZ in our high-octane Customer Lifecycle Services team and is an integral part of the After Sales Subaru business team and holds an important role in providing the Subaru dealer network team with Subaru service, warranty, and training solutions.

• Act as first point of contact for all Warranty related enquiry
• Aid the Subaru Dealer network with advice and/or practical assistance in the resolution, and submission of all claims (including training).
• Process dealer warranty claims and submissions to Subaru Corporation
• Resubmit all rejected claims from Subaru Corporation promptly
• Ensure warranty operations comply with factory standards
• Daily maintenance of all warranty and service/safety campaign processes
• Assist with all service/recall campaigns
• Keep Subaru of New Zealand Recall committee informed of all Factory recalls
• Process all warranty documentation accurately and correctly
• Facilitate warranty data analysis
• Preparing reports on warranty claims, expenditures, and warranty trends
• Identify opportunities to maintain and develop service/warranty systems
• Facilitate and/or assist with onsite and remote warranty audits within the Authorised Subaru Dealer Network
• Arrange for warranty related parts to be shipped to Subaru Corporation or disposed of as required
• File and maintain all service/warranty records as required by Inchcape policy
• Maintenance of Subaru Special tools/equipment program
• Maintain professional relationships - Subaru Dealers, OEM partners, and manufacturer staff
• Assist with warranty related Dealer training and implementation of warranty standards

A more complete job description is available upon request

The skills needed

• ATTITUDE IS EVERYTHING - a can-do attitude and a willingness to get involved
• Possess a strong automotive technical understanding
• Be able to provide a high level of customer service
• Proven ability to implement process improvement initiatives
• Strong decision making and problem-solving skills
• High level written and verbal communication, interpersonal, negotiation and liaison skills
• Demonstrate strong administrative and IT skills
• Be efficient, with good organisational and analytical skills with exceptional attention to detail
• Exhibit excellent analytical skills
• Demonstrate a high standard of customer service
• Be pro-active, enthusiastic, and self-motivated, with the ability to multi-task, prioritise work, meet deadlines, and work as a team player
• Be flexible in how you approach your work
• Have the attitude of a "doer" with willingness to get involved

The challenge and rewards
Excellent remuneration is provided for this role and Subaru of New Zealand have a proud work culture you will enjoy. The role is a five-day work week.

There is no end to the job of growing and developing the Subaru brand here in New Zealand. We want you to enjoy your work. It is also mandatory that you don't put your work above family and friends. Enjoy work life balance, income, and the ability to develop your career.

Subaru of New Zealand application process
Applications will be acknowledged at the time of application through Automotive Employment NZ Ltd.

Click the 'apply now' section of the job ad and upload your resume.

It is important for you to upload your application through the 'apply now' section. This ensures Subaru of New Zealand will have access to your application through the application client portal.

A job description can be obtained by emailing Russell Phillips at Automotive Employment NZ -

For more information you can call freephone 0800 67 57 47, or Russell on 027 479 0000.