Customer Lifestyle Services Co-Ordinator

Job reference - 35602

• Subaru of New Zealand Head Office
• Motor industry experience preferred
• Rare national distributor role

Subaru of New Zealand (SNZ) is the exclusive New Zealand importer/distributor of vehicles manufactured by Subaru Corporation Japan. SNZ is part of the global Inchcape PLC automotive business. The corporate head office is based in East Tamaki, Auckland where this role is based.

New Zealand is a country built for adventure. Given one-third of our roads are unsealed and our weather changes as quickly as the landscape, which often results in four-seasons in one day, it's as if Subarus were made for New Zealand. Subaru's unique All-Wheel Drive technology, the ultimate getaway car to help Kiwis escape and explore their own back yard, in safety, comfort and in control - to the places they'd rather be.

We're proud of what makes us different, we strive to put our Kiwi customers' experience at the heart of everything we do. Globally, Subaru is often referred to as a niche manufacturer, and down here we operate a small, close-knit team where every member makes a difference.

Brief job description
The Customer Lifecycle Services Coordinator is one of the brand guardian positions in our high-octane Customer Lifecycle Services team and is an integral part of the After Sales Subaru Business team.

The role is important role in providing the Subaru dealer network team parts and service solutions to support Subaru owners with their Subaru service, repair, warranty, and customisation requirements.

• Respond to dealer enquiry as primary contact for parts and secondary for service.
• Contribute and encourage teamwork within the Customer Lifecycle Services department to ensure sales, inventory, productivity, and performance KPI/objectives are met.
• Utilize and maintain all business operating systems including SAP, IConnect, Dealer Portal, Subaru Parts Catalogues (EPC), Subaru Connect (KMS)
• Provide product knowledge, catalogue support, technical assistance, and training to dealers and SNZ employees.
• Assist with all Genuine Parts & Accessory category activity including development, market applicability, inventory and promotion where required.
• Communicate with and brief department managers daily.
• Work with managers and peers and maintain all Accessory/Parts Trader sales objectives.
• Work with Managers to develop effective processes for Service/Warranty, Parts, and Service Plan sales.
• Day-to-day maintenance of OEM supplier relationships and processes including process maintenance, communication, bulletins, new model requirements etc.
• Assist Customer Experience Specialist and/or conduct customer contact resolution functions.
• Provide back-up and assistance to Customer Service & Technical Manager and Warranty & Service Coordinator.
• Assist Technical Service Manager with Subaru related technical training administration, setup, and coordination.
• Participate and assist with SNZ Technical training.

A more complete job description is available upon request

The skills needed

• ATTITUDE IS EVERYTHING - a can do attitude and a willingness to get involved
• Possess a strong automotive technical understanding or ability to understand and identify vehicle components.
• Driven, motivated and curious to learn, with common sense, initiative, and excellent problem-solving skills.
• Can provide a high standard of customer service.
• Be pro-active, enthusiastic, and self-motivated, with the ability to multi-task, prioritise work, meet deadlines and work as a team player.
• Be flexible in how you approach your work.
• Proven ability to implement process improvement initiatives.
• Strong decision making and problem-solving skills.
• High level verbal communication, interpersonal, negotiation and liaison skills.
• Be efficient, with good organisational and analytical skills with exceptional attention to detail.
• Exhibit excellent analytical skills.
• Have the attitude of a "doer" with willingness to get involved.
• Demonstrate strong administrative and IT skills.
• Strive toward the One Inchcape performance drivers
• Display a 'cool' unflustered air of competence in a busy workplace, yet with a sense of urgency.

The challenge and rewards
Excellent remuneration is provided for this role and Subaru of New Zealand have a proud work culture you will enjoy. The role is a five-day work week.

There is no end to the job of growing and developing the Subaru brand here in New Zealand. We want you to enjoy your work. It is also mandatory that you don't put your work above family and friends. Enjoy work life balance, income, and the ability to develop your career.

Subaru of New Zealand application process
Applications will be acknowledged at the time of application through Automotive Employment NZ Ltd

Click the 'apply now' section of the job ad and upload your resume.

It is important for you to upload your application through the 'apply now' section. This ensures Subaru of New Zealand will have access to your application through the application client portal.

A job description can be obtained by emailing Russell Phillips at Automotive Employment NZ -

For more information you can call freephone 0800 67 57 47, or Keith on 027 271 3202