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Customer Services Support - Kia Motors NZ

  • Based at Kia Motors NZ Head Office
  • Supporting the after sales team
  • Computer, admin and customer service duties

Job reference - 70564


  
The company
  
Kia is recognised as one of the most progressive automotive brands both in New Zealand and worldwide, with 23 outlets nationwide including the National Headquarters in Highbrook, Auckland. Guided by their brand slogan “The Power to Surprise”, the team at Kia are dedicated to providing customers with products and services that exceed expectations. This is achieved through a devoted team with unparalleled work ethic and innovative product design driven by smart technologies.
  
  
The role

You will work with the entire Kia dealer network with matters relating to products, service delivery, and brand procedures to ensure customer satisfaction targets are met.
  
Duties will include:

  • Daily contact with the brand dealerships to maintain excellent service levels
  • Maintain a full understanding of service operations, systems, and procedures
  • Ensure dealer adherence to after sales policies
  • Conflict resolution
  • Respond to customer enquiries
  • Provide pricing and delivery information
  • Record and track inquiries
  • Maintain customer data base 
  • Travel to dealers for review and auditing
  • Ensure dealer to client contact regarding maintenance, recalls, and campaigns
  • Promotion of after sales products
  • Managements of Customer Satisfaction Survey queries
  • Respond directly to customers when required
  • Working on the in-house dealer management computer system
  • Reporting and recording of monthly dealership results

 
 
Requirements
  
The successful applicant will have the following skills, experience and attributes:

  • A background in franchise automotive dealerships would be ideal
  • Understanding of after sales technical procedures
  • Customer Service focused person
  • Ability to handle conflict situations and resolve problems
  • Able to mentor and coach others in customer service procedures
  • Solid computer literacy skills including MS Excel and mail merge experience
  • Ability to build good relationships with dealerships, service providers and customers

 

In return

This is an excellent opportunity to join a leading automotive vehicle distributor in an exciting customer service orientated role. You will be offered a solid package, receive ongoing training and be part of a dynamic, friendly team.


How to apply and the closing date
  
If you are viewing this ad online, the best method of application is to upload your resume through the ‘Apply Now’ section of this ad. This guarantees that both the recruiter and Kia Motors NZ can view the progress of your application.
  
Please note:

  1. All applications received will be acknowledged upon application
  2. Applications must be received by the closing date which is Tuesday the 12th of February, 2019 to be considered for this role
  3. Processing of applications begins on Wednesday the 13th of February, 2019
  4. All applications will be forwarded to Kia Motors NZ for review unless otherwise requested


Should you wish to confidentially discuss the role, contact Kim Simpson on +64 9 271 3200 or via Freephone 0800 67 57 47.


30 Jan 2019

Sector:
Private
Work Type:
Full Time
Region:
Auckland
Classifications:
  • Customer Service >> Customer Services Executive
  • Customer Service >> Customer Care Consultant