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After Sales Advisor - Waikato

  • Waikato location
  • Join a continuously growing team
  • Looking for a customer service guru

Job reference - 3289

 

About the company

This is a company who has a real passion for the automotive industry and they love their job of making their clients' vehicles more efficient, easier to use, and also looking their best. The company has been operating for over 2 decades and they have a really strong focus on customer service and providing the best quality products, solutions, and services.


The role

An opportunity has become available within their team, and they are looking for an After Sales Advisor who will provide technical and product support to their customers and deliver the best customer service possible.

Main duties:

  • Deal with after sales product issues and queries
  • Establish issues with products and work to find a solution / fix the product for the client
  • Have enough mechanical knowledge and logical reasoning to find solutions for issues
  • Ability to work in a complex environment
  • Manage repairs and comebacks withing the team and with external parties
  • Report all issues on the relevant systems
  • Liaise with rest of the team to find suitable solutions
  • Ensure improvements are made in accordance with feedback received from customers
  • Ensure top KPI's for resolution of issues, clients satisfaction, product feedback
  • Report and track product issue cost
  • Create and update installation, repair videos and articles


Other duties:

  • Answer incoming calls
  • Handle email enquiries
  • Obtain quotes and pricing for customers
  • Effective communication with customers
  • Handle customer care calls
  • Manage after sales follow up's via phone & email
  • Ensure product knowledge is up to date
  • Handle sales orders
  • Maintain customer database
  • Optimal use of internal computer systems 

 


Skills sought

  • Professional presence and presentation
  • Excellent customer service experience (automotive sector)
  • Ability to process data with speed and accuracy
  • Practical experience in a high pressure customer service environment
  • Strong computer skills
  • Strong problem solving skills
  • Ability to start and finish sorting out an issue
  • Strong belief in continuous improvement
  • Positive / can-do attitude
  • Team player
  • Ability to work well and perform under pressure

 


In return

You will be joining a motivated team, who encourages each other to be the best they can be.  The remuneration package is in accordance with the industry standard and if you have a growth mindset, you will find this role satisfying and rewarding.


How to apply

Click the APPLY NOW section and submit your application online. 

We are recruiting for 100+ current vacancies across the board. 

For more information on this ad or our full range of vacancies, contact your industry recruitment specialists at Automotive Employment (NZ) Ltd for a confidential discussion. Phone during NZ business hours: Freephone 0800 67 57 47 from landline and mobile. The International landline is +64 9 271 3200.


12 Sep 2018

Sector:
Private
Work Type:
Full Time
Region:
Thames
Classifications:
  • Automotive Trades >> Service Advisor
  • Automotive Trades >> Assistant Service Manager