Job reference - 1464894

• Commanding North Shore flagship location

• Lead Toyota's largest new and quality pre-owned vehicle sales operation on Auckland's North Shore

• 100% New Zealand-owned and operated

 
About the employer
Based in Wairau Valley, Auckland, North Shore Toyota is a 100% New Zealand-owned and operated, family-run dealership, operating since 1985. They are the flagship operation for the Northern Bays Motors Group, the wider group operation which comprises of five locations across Auckland's North Shore and western suburbs.
 
They offer a comprehensive range of new and NZ pre-owned vehicles and, additionally, Toyota certified quality imported vehicles, as well as operate a full-service centre, parts, Bridgestone tyres, and offer financing options.
 
The role and its duties
Leading the flagship, North Shore Toyota new and pre-owned vehicle, retail and fleet sales operations, this role reports to the General Sales Manager of the Northern Bays Motors Group.
 
Increasing new and pre-owned vehicle sales while providing professional leadership and a superior customer experience outcomes are central to the success of the role.
 

• Sales Strategy & Target Achievement: develop and execute strategic sales plans to achieve monthly, quarterly, and annual objectives for unit sales, gross turnover, and market share across both departments

• Customer Experience (CSI): act as the steward of our customer satisfaction index (CSI). Resolve escalations professionally and ensure every customer receives a seamless, elite delivery experience

• Collaborative Advertising: work with the marketing team to design and implement campaigns that drive leads and improve online and social media sales conversions

• Team Leadership & Development: develop and mentor a high-performing sales team. Conduct daily and weekly sales meetings and implement ongoing training programs focused on product knowledge and selling skills

• Inventory & Stock Management: maintain a high-impact dealership and showroom presentation. Monitor inventory levels daily to ensure an optimal mix of models, colours, and equipment based on market analysis. Accurate assessment of pre-owned vehicle trade ins and coordination with aftersales team on presentation of quality stock

 
 
The skills and attributes sought

• Evidence of experience and superior performance in the role of Vehicle Sales Manager in a franchise dealership operation

• In depth knowledge of new and pre-owned sales vehicle operations

• Accomplished leadership skills demonstrating the ability to positively motivate and lead a medium to large sales team to achieve high volumes of new vehicle sales

• Accountability, integrity, and decency:the ability to take total ownership of the department's results and maintain the highest professional standards in every interaction

• The ability to contribute to strategic initiatives that lead to powerful development of sales volumes

• A passion for the Toyota brand and the drive, commitment, and ethical standards that match North Shore Toyota's drive for excellence

• Superior communication skills and professional personal presentation

• Proficiency with Dealer Management Systems (DMS) and other technology related to the role such as Autoplay, other CRM related functions, and social media

• Customer-centric mindset: a "polished" and consultative style, focusing on building long-term relationships rather than just closing individual transactions

• A burning desire to deliver a customer experience that exceeds all expectations

 
 
The challenge and rewards 
Securing a role with an employer of choice in one of New Zealand's flagship new vehicle sales operations is a rare opportunity, more so given the Toyota brand presence and NZ family ownership of the Northern Bays Motors Group. 
 
Remuneration provides for an attractive salary along with performance-based incentives. Given the scale of operations across the wider group, long term career development opportunities are also self-evident.
 
 
How to apply
Click the apply now section and upload your resume now. North Shore Toyota will have access to the CVs of all applicants.
 
A job description is also available by contacting Russell Phillips on 027 479 0000 or Keith Naude on 021 271 3202. Please also feel free to call for a confidential chat.