Technical Service Manager

Posted 24 July 2024
LocationAuckland
Job type Permanent
DisciplineAutomotive
Reference36038

Job description

Job reference - 36038

  • A rare technical role with a national distributor at their Head Office
  • Technical automotive background essential
  • Attractive remuneration, company car and tools of the trade

Access 32 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991.


About the company
A leading global automotive distributor with operations across six continents. Through the unique expertise of our people, our suite of cutting-edge technology products, and our approach to advanced data analytics, we provide the platform for the world's leading mobility companies to accelerate their ambitions in markets where we and our partners want to succeed.

Driven by its purpose of 'bringing mobility to the world's communities, for today, for tomorrow and for the better'. We are committed to making a positive contribution to the communities in which we operate, for our people, for society and for the planet. The Group is headquartered in London and employs around 19,000 people globally. Australasia employs over 1,300 team members across Australia and New Zealand.


Basic job description
A full job description is available upon request

  • Dealer Technical support - provide technical support to the dealer network in the office or in the field. There is a content of national travel, with the possibility international travel being required from time to time.
  • Support all technical, warranty, service, service plan, and recall programmes and initiatives.
  • Provide technical assistance and training of network staff including Service Managers, Service Advisors, and technical staff.
  • Maintain service plan program.
  • Work with the marketing team to modify, amend, or adjust service plan brochures and documents, maintain service handbooks, and update service schedules.
  • Infotainment - manage audio and infotainment systems, hardware updates, repair, exchange/replacement processes including GPS mapping for all model variants and programs.
  • Special Tools - manage maintenance of special tools/equipment program including SSM diagnostic station.
  • Warranty - assist with management of warranty and related dealer training, audits, and maintenance of warranty standards.
  • Assist with local service bulletin monitoring and distribution



The skills sought
The role requires a technical automotive background with a level 4 motor industry national certificate or offshore equivalent.

An automotive technician with solid diagnostic capabilities, as well as excellent people and computer skills is required for this role. Basic competency with MS Excel, and excellent written communication skills are also required.

If you have a background training and mentoring other staff this is clearly going to be an advantage, as would previous experience with a national distributor. This said, technicians with the diagnostic capabilities, ideally from franchise backgrounds (any brand), who possess good interpersonal skills are highly encouraged to apply.


The rewards
The distributor is well known as an employer of choice and provides an exceptional work environment. There is also scope for career development in the wider organisation.

Remuneration is attractive for the role but so are the duties outlined. This is a rare and enticing role for which further enquiry should be considered mandatory.


Why join them?
Explore the range of benefits on offer to its employees in recognition of their contribution to our success. A few are listed below.

  • Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
  • Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave and annual Volunteering Leave each year.
  • Access to our employee benefits program



The application process
Applications from those wanting to relocate from elsewhere within NZ are welcome. If you are based offshore and wanting to move to New Zealand and meet the requirements - please APPLY NOW. We are able to assist you with your visa requirements making the process easy and seamless.

If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, Automotive Employment NZ and Property Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.