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Technical Service Executive

Technical Service Executive

Job Title: Technical Service Executive
Contract Type: Permanent
Location: Auckland
Reference: 205968
Contact Email:
Job Published: May 15, 2020 11:01

Job Description

Job reference - 205968
  • Various locations in New Zealand
  • Top remuneration rates on offer
  • Opportunities with market leading dealerships in New Zealand
We are seeking experienced automotive technicians with great communication skills and reasonable computer skills. It would also be advantageous if you already possess prior experience in a similar role.

Most of Automotive Employment NZ's clients have been affected and are either still closed, working remotely, or operating under Health and Safety restrictions. We encourage you to still make your application so that, once business begins to return to normal, we can assist you in finding suitable employment.

Please be patient while waiting for a response to your application.

Unfortunately, due to border closures, we cannot accept applications from offshore migrants at present.

About the role

As a Technical Service Executive, you will be offering customers quality service, problem solving, and handling technical issues. You would be responsible for simultaneously working on vehicles performing repairs, servicing, maintenance, and diagnostics, as well as fulfilling Service Advisor duties liaising directly with the customer.

Duties include, but would not be limited to, the following: 
  • Handling inbound calls as well as walk in customers
  • Troubleshooting technical issues
  • Booking technicians
  • Performing all assigned vehicle repairs, maintenance, servicing, and advisory work
  • Diagnostics
  • Replacing products under warranty
  • Ordering parts
  • Carrying out inspections of completed repairs
  • Test driving of customers vehicles
  • Responding to emails and web inquiries in a timely manner
  • Working towards KPIs
  • Manage the handover and job cards of customer service vehicles
  • Explain the work carried out to vehicle owners
The successful candidate should possess a relevant automotive trade certificate to apply for this position.
You will also need to have at relevant practical experience i.e. servicing, repairing, maintaining, and diagnosing vehicles as well as customer liaison duties.
How to apply

Unfortunately, due to border closures, we cannot accept applications from offshore migrants at present.

This vacancy is therefore only open to NZ citizens, residents, and those with Open Work Visas.

If reading online, click the APPLY NOW section and submit your application online.

For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: Freephone 0800 67 57 47 from landline and mobile. The international landline is +64 9 271 3200.