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Service Advisor for Heavy Road Transport

Service Advisor for Heavy Road Transport

Job Title: Service Advisor for Heavy Road Transport
Contract Type: Permanent
Location: Bay of Plenty
Industry:
Reference: 161607
Contact Name: Jo-Ann Robinson
Contact Email: joann@automotiveemployment.co.nz
Job Published: July 15, 2019 16:46

Job Description

Job reference - 161607
  • Top package on offer at this franchise dealership
  • Use your automotive customer service skills to the full
  • Ongoing training and development will be provided

We are looking for a Service Advisor to join a heavy diesel truck workshop in the Tauranga area.


The role

The successful applicant will be the liaison between the customers and the workshop. There is strong emphasis in this role on customer service ensuring the customers are kept up to date with the progress of their vehicle's repair / service.

Duties will include:
  • Making bookings for services and repairs
  • Front office duties, meeting and greeting customers, and receiving of vehicles
  • Liaison between the workshop and customers regarding work in progress
  • Obtaining authority for additional repairs
  • Costing and invoicing of work carried out
  • Processing franchise warranty claims
  • Handling general service related queries


Requirements

The successful applicant for this role will have the following skills, experience, and attributes: 
  • Impeccable customer service skills
  • Previous experience as a Service Advisor in a franchise environment is preferred
  • Understanding of the heavy transport sector
  • A team player
  • Professional and positive work manner
  • Solid computer skills
  • Ability to multitask and co-ordinate the workshop accordingly
  • Strong attention to detail and ability to work accurately at speed


In return

An excellent remuneration package is on offer for high end skills. You will be part of a friendly and productive team and have the potential to continue to grow and develop.


How to apply

If reading online, click the APPLY NOW section and submit your application online.

We are recruiting for 100+ current vacancies across the board.

For more information contact Jo-Ann Robinson for a confidential discussion. Phone during NZ business hours: Freephone 0800 67 57 47 from landline and mobile. The international landline is +64 9 271 3200.