Service Advisor
- Posted17 November 2025
- LocationTauranga
- Job type Permanent
- Discipline Service Advisors/Administrators , Workshop Controller/Foreman/Team Leader
- Reference1163065-1
Job description
Job reference - 1163065
This premier franchise dealership in Tauranga has a superb facility. Known as a friendly employer of choice, typically long employment tenures characterise the workplace culture.
The role
We are seeking a customer-focused automotive Service Advisor with exceptional customer facing skills and with knowledge of automotive service operations.
You will be the main point of contact for customers, coordinating services, repairs, and maintenance from intake to delivery.
Key responsibilities:
Requirements
The ideal candidate is organised, practical, and has a strong understanding of automotive servicing and repairs, with excellent communication skills and a positive, can-do attitude.
What's on offer
If you are not already based in Tauranga, now is your chance to relocate to this coastal city where there are high sunshine hours, a growing automotive sector and a strong economy with excellent schools and amenities close to golden sand surf beaches, parks, and outdoor recreation.
This is one of New Zealand's cities that many are gravitating to because of the standard of living.
How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.
If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.
You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs
Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, and Automotive Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.
We partner with organisations committed to inclusive workplaces, where every individual is valued and respected.
- Prior experience as a Service Advisor or other front-line franchise or non-franchise automotive experience is required
- Premier facility
- Friendly, cohesive team
This premier franchise dealership in Tauranga has a superb facility. Known as a friendly employer of choice, typically long employment tenures characterise the workplace culture.
The role
We are seeking a customer-focused automotive Service Advisor with exceptional customer facing skills and with knowledge of automotive service operations.
You will be the main point of contact for customers, coordinating services, repairs, and maintenance from intake to delivery.
Key responsibilities:
- Assist customers from greeting through vehicle handover, assessing needs, providing advice, preparing quotes, and explaining work performed.
- Manage service bookings, work orders, job prioritisation, and communication between customers, technicians, and suppliers.
- Provide updates, obtain approvals for repairs, and ensure clear explanations of costs, risks, timelines, and recommendations.
- Handle invoicing, payments, record-keeping, and accurate documentation in the DMS.
- Promote suitable services or maintenance plans without pressure, maintain customer satisfaction, and resolve complaints professionally.
- Follow all health, safety, company, and quality standards.
Requirements
The ideal candidate is organised, practical, and has a strong understanding of automotive servicing and repairs, with excellent communication skills and a positive, can-do attitude.
- Prior experience as a Service Advisor, or other front-line franchise or non-franchise automotive experience is required
- Strong knowledge of automotive systems, servicing, and typical repair processes.
- Excellent communication and interpersonal skills including the ability to explain complex technical information in plain language
- Customer-focused with a proactive, solutions-oriented mindset
- Proficient with workshop management systems (WMS/DMS), invoicing, parts ordering, and basic PC skills
- Strong organisational skills, multitasking ability, and attention to detail
- A clean, valid NZ driver's license
What's on offer
- Market related remuneration rates based on experience
- Training and ongoing professional development opportunities
- Friendly, supportive team and a positive workplace culture
- Modern workshop facilities and equipment
- Opportunities for career progression
If you are not already based in Tauranga, now is your chance to relocate to this coastal city where there are high sunshine hours, a growing automotive sector and a strong economy with excellent schools and amenities close to golden sand surf beaches, parks, and outdoor recreation.
This is one of New Zealand's cities that many are gravitating to because of the standard of living.
How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.
If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200.
You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs
Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, and Automotive Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.
We partner with organisations committed to inclusive workplaces, where every individual is valued and respected.