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Service Advisor

Service Advisor

Job Title: Service Advisor
Contract Type: Permanent
Location: Rotorua
Reference: 193599
Contact Email:
Job Published: August 22, 2019 17:16

Job Description

Job reference - 193599
  • Volume franchise dealer
  • Busy role
  • Based in Rotorua

Our client, a volume franchise dealership, is part of a family owned group and they are looking for an experienced Service Advisor to join their busy team. 

The role
  • Booking in customer vehicles
  • Dealing with customers from vehicle drop off through to vehicle pick up
  • Listening to customer concerns and passing information on to technicians
  • Liaising with technicians on work done and updates on vehicles
  • Gaining approval from customers for certain repairs
  • Up selling of additional services
  • Keeping the customer up to date on the progress of their vehicle repairs
  • Arranging courtesy vehicles when required
  • Providing excellent customer service at all times
  • Working with job cards, invoicing, payments etc.


  • At least 3 years of prior experience as an automotive Service Advisor
  • Professional personal presentation
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Team player
  • Ability to solve problems and deal with difficult customers
  • Ability to work under pressure
  • Ability to prioritise and work efficiently

In return

You will be working for a well established company offering remuneration reflecting your experience.

How to apply

If reading online, click the APPLY NOW section and submit your application online.

We are recruiting for 100+ current vacancies across the board.

For more information or a confidential discussion, you can contact the team at Automotive Employment NZ Ltd from mobile or landline on Freephone 0800 67 57 47, or +64 9 271 3200.