Job reference - 1149411

• Hamilton based, state-of-the-art workshop
• Technical expertise meets exceptional customer care
• Lead with knowledge in a cutting-edge workshop

 
Access 34 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991. Automotive Employment NZ has been awarded Sourcr Automotive Agency of the Year for the second year in a row (2024-2025).
 
Make an impact with a role that blends your technical skills with superb customer service. If you're an automotive professional who thrives on advising and delivering top-tier customer experiences, this is your opportunity.
 
 
Duties and responsibilities

• Serve as the primary Technical Adviser for customers, translating complex vehicle issues into clear, actionable guidance
• Communicate technical findings to customers in plain language, balancing practical repair considerations with customer expectations
• Prepare accurate quotes, scope work, and explain service options, timelines, and costs
• Collaborate with technicians to ensure efficient workflow, prioritise repairs, and verify quality of workmanship on completed jobs
• Liaise with suppliers and manufacturers as needed to source parts, warranty considerations, and service bulletins.
• Maintain up-to-date knowledge of new vehicle technologies, service campaigns, and industry best practices
• Ensure compliance with health and safety, quality standards, and workshop procedures
• Build strong relationships with customers, supporting them through visits, follow-ups, and aftercare
• Contribute to a positive, collaborative workshop culture and assist in training or mentoring junior staff where appropriate

 
What we're looking for

• Solid automotive technical background with hands-on experience in diagnosis, electrical systems, driveline, and modern vehicle platforms
• Strong customer service skills: the ability to listen, empathise, explain, and manage expectations
• Excellent communication and interpersonal abilities - comfortable presenting technical information to non-technical customers
• Analytical mindset with strong problem-solving skills and attention to detail
• Ability to work effectively in a fast-paced workshop environment and collaborate with a multidisciplinary team
• Proactive, resourceful, and committed to delivering high-quality outcomes.
• A current NZ driver's license
• Any additional automotive qualifications or OEM/brand training are advantageous

 
What the employer offers

• NZ$90,000 - NZ$95,000 annual salary
• Five-day working week (standard business hours)
• A brand-new 4x4 ute
• State-of-the-art workshop facilities with top-tier equipment
• Clear career progression and ongoing professional development
• A supportive team culture in a modern, technology-forward environment

 
How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome. If you are based offshore and want to move to New Zealand and meet the requirements, please APPLY NOW. We are able to assist you with your visa requirements, making the process easy and seamless.
 
If reading online, click the APPLY NOW section and submit your application online. For more information, contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: +64 9 271 3200 (international landline).
 
You can also visit the job board on our website to view further vacancies: https://www.automotiveemployment.co.nz/jobs
 
Jobcorp-owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, and Automotive Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.
 
We partner with organisations committed to inclusive workplaces, where every individual is valued and respected.