Job reference - 1690120

• Lead an established automotive service operation in Rotorua

• Hands-on leadership role with responsibility for people, performance and profit

• Competitive salary package with performance incentives

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The opportunity
We are seeking an experienced Service Manager to take ownership of an established dealership service operation in Rotorua.
 
This is a hands-on leadership role for someone who can bring structure, accountability, and consistency to a busy workshop and parts operation. You'll be responsible for driving productivity, profitability, and customer satisfaction while developing the team and improving day-to-day processes.
 
You'll be stepping into a functioning operation with an opportunity to tighten systems, lift standards, and create a consistently high-performing department.
 
The role

• Lead the day-to-day service and workshop operation

• Drive workshop productivity, WIP control and labour sales

• Improve customer communication and overall service experience

• Set, manage and achieve departmental budgets and targets

• Ensure manufacturer standards and processes are consistently followed

• Work closely with the front-line team to improve bookings, workflow and vehicle delivery

• Develop team capability and maintain clear accountability

• Identify opportunities to improve efficiency, performance and profitability

About you
We're looking for an experienced automotive aftersales professional who can lead from the front and make things happen.
 
You will ideally have:

• Previous experience as a Service Manager, Aftersales Manager or in a similar leadership role in the automotive industry

• Strong understanding of workshop operations, technician productivity, and workflow

• A hands-on approach and the confidence to work alongside your team

• Strong organisational skills with the ability to bring structure and follow-through

• Excellent communication skills with both customers and staff

• Franchise dealership experience, with manufacturer experience an advantage

What's on offer

• Key leadership position within an established national automotive group

• Autonomy to lead and improve your department

• Competitive salary package with performance incentives

• Established brand with a strong market presence

• Long-term career opportunity for the right person

• Rotorua location offering an excellent lifestyle outside of work

 
How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.

Click APPLY NOW to submit your CV. For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion via email or phone during NZ business hours: +64 9 271 3200.

To view further vacancies, visit the job board on our website https://www.automotiveemployment.co.nz/jobs