Automotive Service Advisor

Job reference - 36231

• Franchise dealership
• Remuneration rates on offer are higher than industry standard
• Career development and support from management making your job enjoyable every day

Access 32 years of our client relationships and connections and find your next job. New Zealand's leaders in motor industry recruitment since 1991.


Are you passionate about automotive services and committed to delivering exceptional customer experiences? We are seeking a dynamic Service Advisor to join the team at a leading multi-franchise dealership in Wellington. As a Service Advisor you will play a pivotal role in being the first point of contact and the face of the brands.

You will be a warm and engaging person that enjoys dealing with people and able to deliver the top notch customer service experience you would expect from a professional and state of the art dealership.


The role

• Serve as the primary point of contact for customers requiring automotive service and maintenance
• Handle customer enquiries, feedback, and complaints with professionalism and empathy, striving for customer satisfaction
• It is a high pressure role and requires an applicant with exceptional organisational skills to be successful in this role
• Communicate effectively with technicians ro ensure smooth workflow and timely completion of services
• Schedule service appointments and manage service bookings efficiently

Requirements

• Previous experience in an automotive service advisory roles is highly desirable
• A team player and motivator
• Flexible and able to cope well in a pressurised environment
• Superb communication skills required
• Clean, current driver's license
• Have an friendly demeanor
• Good computer literacy
• Strong organisational abilities with attention to detail

What is in it for you

• First class workshop facilities
• A top remuneration package is payable in line with the skills and experience including performance-based incentives
• Further training and career development on offer
• Hard working and collaborative team that work well together and make your job enjoyable
• Professional management that support their team and reward them accordingly