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Job reference - 713028
We are looking for an experienced Automotive Technical Trainer to join Kia New Zealand at their Head Office based in Highbrook, Auckland.
The company and the brand
Kia is recognised as one of the most progressive automotive brands both in New Zealand and worldwide with 35 outlets nationwide including the National Headquarters in Highbrook, Auckland. Guided by their brand slogan “Movement that inspires”, the team at Kia provide customers with products and services that exceed expectations.
This is achieved through a devoted team with unparalleled work ethic and innovative product design driven by smart technologies. The light and spacious corporate facilities are complemented by the sea views across the Tamaki estuary - a location you will be proud to work from.
The role
Reporting to the National Service Manager you will be responsible for coordinating and ensuring quality training delivery, information, and support to the Kia dealer network on all aspects of aftersales. You will have day to day involvement with the dealer network relating to product and technical issues.
Your excellent technical problem-solving ability, attention to detail, and communication skills combined with a dedication to customer satisfaction excellence is required for this critical role.
Additional duties within the role include:
Requirements
The ideal applicant will be a trade qualified technician who has progressed in their career to become a Trainer or who has held a similar role and also has the following skills, attributes, and experience:
In return
You will work in a friendly, productive team at a top distributor. A solid package is on offer including a full company vehicle, fuel, and phone.
Ongoing training as well as national and international travel will also be part of your role.
Above all, the most attractive part of this role is the professional and supportive team environment.
How to apply and the closing date
If you are viewing this ad online, the best method of application is to upload your resume through the ‘Apply Now’ section of this ad.
This guarantees that both Automotive Employment NZ Ltd and Kia Motors NZ can view the progress of your application.
Please note:
Aftersales Training and Technical Coordinator
| Job title : | Aftersales Training and Technical Coordinator |
| Contract type : | Permanent |
| Location : | Auckland |
| Sectors : | |
| Job Reference : | 713028 |
| Contact name : | Jo-Ann Robinson |
| Job published : | about 3 years ago |
- Provide and manage training to the dealer network
- Use your technical training skills while working for a top distributor
- Excellent facilities and team environment
We are looking for an experienced Automotive Technical Trainer to join Kia New Zealand at their Head Office based in Highbrook, Auckland.
The company and the brand
Kia is recognised as one of the most progressive automotive brands both in New Zealand and worldwide with 35 outlets nationwide including the National Headquarters in Highbrook, Auckland. Guided by their brand slogan “Movement that inspires”, the team at Kia provide customers with products and services that exceed expectations.
This is achieved through a devoted team with unparalleled work ethic and innovative product design driven by smart technologies. The light and spacious corporate facilities are complemented by the sea views across the Tamaki estuary - a location you will be proud to work from.
The role
Reporting to the National Service Manager you will be responsible for coordinating and ensuring quality training delivery, information, and support to the Kia dealer network on all aspects of aftersales. You will have day to day involvement with the dealer network relating to product and technical issues.
Your excellent technical problem-solving ability, attention to detail, and communication skills combined with a dedication to customer satisfaction excellence is required for this critical role.
Additional duties within the role include:
- Manage all internet-based training in conjunction with manufacturer's requirements
- Develop and deliver training courses for technical roles including brand training through to Master Technician level
- Facilitate external training for Service Advisor and Service Manager training modules
- Develop and conduct introductory courses for apprentice level technicians
- New model introduction training
- International travel to attend regional Kia training courses
- Local travel to address dealership and customer technical issues
- Management of training costs
- Develop and maintain in-depth understanding of all Kia technical operations
- Management of dealer technical enquiry system
- Provide technical advice to the dealer network
- Distribution of service information and bulletins to the dealer network
- Ensure new policies are adhered to throughout the dealer network
- Manage and coach technical support staff members
- Assist warranty department with technical issues
Requirements
The ideal applicant will be a trade qualified technician who has progressed in their career to become a Trainer or who has held a similar role and also has the following skills, attributes, and experience:
- Strong technical and diagnostic knowledge and ability
- Recognised trade qualification is essential
- Solid planning and organisational skills
- Coaching and mentoring experience
- Ability to build and maintain solid customer relations
- Sound computer literacy
- A team player with confidence
- Good attention to detail
- Proven problem solving skills
- Training experience within the automotive sector is highly preferred but not essential
In return
You will work in a friendly, productive team at a top distributor. A solid package is on offer including a full company vehicle, fuel, and phone.
Ongoing training as well as national and international travel will also be part of your role.
Above all, the most attractive part of this role is the professional and supportive team environment.
How to apply and the closing date
If you are viewing this ad online, the best method of application is to upload your resume through the ‘Apply Now’ section of this ad.
This guarantees that both Automotive Employment NZ Ltd and Kia Motors NZ can view the progress of your application.
Please note:
- All applications received will be acknowledged upon application
- To be considered for this role, applications must be received by the closing date which is the 28th of April, 2021
- Processing of applications begins on Thursday the 29th of April, 2021
- All applications will be forwarded to Kia Motors NZ for review unless otherwise requested
A job description can be requested by contacting Jo-Ann Robinson via email at joann@automotiveemployment.co.nz
Should you wish to confidentially discuss the role you can contact Jo-Ann on 021 271 3201.
Should you wish to confidentially discuss the role you can contact Jo-Ann on 021 271 3201.
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