Supervisors, Support Staff and Service Management.
Wage and Salary rates as at April 2014.
Please note: as Automotive Employment NZ Ltd is involved
with new hires, these rates are for new hires not existing employees.
We have attempted to be as accurate as possible and to provide guidelines
for the most popular sectors of the New Zealand motor industry but
take no responsibility for the accuracy of the information. Any
hiring decision should be based on a range of knowledge from a variety
It is possible our opinion will differ from other
independent surveys however the information is based on actual hires
occurring through Automotive Employment NZ Ltd. All rates assume
experience in a specific fields of expertise and where applicable
the relevant industry qualifications.
Employees should note that while these rates may provide
a guide, to gain an accurate indication of rates you may need to
consider how your skills and experience compare to others in the
work place. Your work performance, stability of overall employment,
knowledge of product, development of your skills and or qualifications,
personal grooming, communication skills and the length of service
you have extended to your current employer may all impact on potential
earnings. These aspects of your employment should also be weighed
against the economic conditions prevailing in the location you work
or intend to move to.
Off shore candidates should note rates and salaries
are quoted in New Zealand dollars. Please also check the date above
as information provided is current only to this date.
Median rate $26 per hour
Trade qualified Automotive Technicians are presently
paid NZ$21 to $35 per hour for new hires.
The upper end of this scale is for master technicians
with specific franchise diagnostic skills and five years plus experience
with one marque. Other factors effecting rates are population density
or a specific difficulty in securing skills due to a particularly
remote location. As a rule of thumb, the larger the population the
higher the rates, the higher cost of living in these centres is
usually the income driver. The lower rates are normally paid where
an employer has concerns as to the depth of skill held by the employee
or a more transient or poor employment history. Trainees or apprentices
should expect to commence on rates considerably lower than the rates
In locations outside the main centres where the cost
of living is lower skilled automotive technicians may expect to
secure $20 to $25 per hour. There are always exceptions but even
in areas outside the main centres we have observed a median rate
is $22 per hour. European dealerships tend to pay toward the top
end of the scale.
Employees should note that there are many aspects
relevant to employers in structuring wages rates and principal among
these is the ability to gain a return from your skills. Tenure of
employment, your productivity, technical skills and qualification
extensions such as an AVI certificate or A Tech qualifications may
all contribute to earnings. Top end master technicians can earn
up to $35 per hour in the larger cities.
Median rate $30 per hour
Responsible for technical supervision of staff, technical
training and sometimes a content of hands on work, the team leader
may work as much as 50% on tools [occasionally 100% off tools].
Employees will note the title and duties of this role are not consistent
throughout the industry. Assuming however that it is a senior technical
role as described above, the rates vary between $28 and $34 per
hour. The top end of this scale would be for a master technician
with combined hands on technical and supervisory responsibilities
or for technicians employed in areas that are deemed hard to fill.
The top end rates are usually only paid in Auckland in very few
dealerships where these top end, brand specific skills are still
hard to secure.
Automotive Service Advisors/Service
Median rate of pay $55,000 per annum
Service advisors are defined as trade qualified automotive
technicians who are employed in front line roles. The positions
often include up selling service and liaison regarding technical
issues as well as costing, invoicing and dealing directly with the
Salaries range from $47,000 per annum at the lower
levels to $65000 PA at the upper end. Service advisors at the lower
end of the salary scale tend to have secured employment with smaller
satellite operations or are working in regions with smaller populations.
Candidates operating from large flagship franchises tend to be earning
$50,000 to $60000.
While there have been exceptions, the upper end of
this scale is usually paid by luxury prestige franchise dealerships
to service advisors with specific product skills.
The roles in some cases include a company car and
companies are not unknown to include a performance bonus as a portion
of the income. Such bonuses are usually paid out in line with key
performance indicators such as labour sales etc. Companies outside
the main cities in New Zealand will often remunerate towards the
lower end reflecting the lower cost of living outside main centres.
Median rate of pay $56,000
Service Controllers are responsible for distribution
and control of incoming work to the technicians, employees are trade
qualified automotive technicians [mechanics] Often a service controller
will be called in to work on tools in times of staff shortages or
peak periods. Very occasionally service controllers are provided
with a company car. The pay scales range between $55,000 and $60,000
dependant largely on the location of the site and reflective of
the lower cost of living outside the main centres.
Median rate of pay $47,000
Defined as front line receptionists in a service department
these employees are generally not trade qualified. The role is meeting
and greeting the customer, booking in vehicles, liaising with customers
re delivery, invoicing and customer follow up. The role is salaried
and pays between $43,000 and $50,000.
Vehicle testing inspectors
[MOT, AVI, COF] Roadworthiness Inspectors
Median rate $27 per hour
Responsible for ensuring vehicles comply with government,
NZTA standards as to roadworthiness and the issuing of "warrant
of fitness" and "certificate of fitness".
The roles range from $24 per hour in the regions up
to $31.00 per hour for COF B accreditation. New employees from outside
New Zealand usually commence at the lower end and cannot commence
inspections until an AVI certificate [authorised vehicle inspectors
certificate] is attained. Technicians are required to have a minimum
of five years recent experience as a technician to qualify.
COF inspectors secure a higher hourly rate due to
previous experience in the heavy diesel sector.
Warranty Claims Administrators/Fleet
Median rate $55,000
The roles tend to have a wide variance around $50,000
to $65,000. Leasing companies tend to be at the higher end, distributors
in the middle and aftermarket warranty companies either on or near
the median rate. We note that employees may find the upper end of
these wage rates difficult to secure.
These roles are rarely found outside Auckland as many
of these companies are located in Auckland. Candidates/employees
possessing heavy diesel skills and able to provide these services
in the heavy diesel sector maybe paid a higher amount. This is due
to the higher rates that are generally paid to Diesel Mechanics.
Assistant Service Managers
Median Salary $70,000
This is usually a second in charge role to the service
manager. Pay rates range from $60,000 to $85,000. It is noted the
larger the responsibility in terms of staff management responsibilities
the larger the income. Employees working for small satellite sites
for an example would tend to the lower end of the pay scale. An
assistant Service Manager operating in one of New Zealand's larger
dealership may secure a salary towards the upper end of this scale.
A company car is the norm for assistant service managers.
In recent times it is quite common for employers to
link a content of the aforementioned income to the achievement of
Key performance indicators [KPI's]
Median Salary $95,000
Responsible for total control of the workshop operations
and the service department profit centre, service managers can be
paid as little as $70,000 P/A to as much as $145,000. At the lower
end of the scale applicants would be employed at a site with five
or less employees.
Upper end service managers may have responsibilities
for as many as 60 plus technical personnel. The larger dealerships
tend to have a base salary coupled with performance based bonuses
paid on a percentage of the department's profit to make up the total
income. A company car is standard with such roles as is a cell phone.
Packages at the upper end in some cases include medical insurance
Copyright © 2004 - 2014 Automotive
Employment NZ Ltd; All rights reserved. No portion of this document
or site should be copied or distributed without our express permission